Shipping Policy

At Muscatine Malls, we are committed to providing a clear, reliable, and transparent shipping experience for our customers in the United States. We strive to ensure that your order reaches you safely and on time.

Shipping Destination

We currently ship exclusively within the United States (USA). Orders placed for delivery outside the United States will not be processed.

Shipping Costs

We offer Free Shipping on all orders within the United States. There are no hidden shipping fees or minimum order requirements.

Delivery Timelines

We work hard to process and ship your orders as quickly as possible. Our delivery timeline consists of two stages: order handling and shipping transit.

We ship products available through our Muscatine Malls online store across the United States.

1. Order Processing Time (Handling)

Handling Time: 1–2 Business Days (Monday to Friday).

Order Cutoff Time: 5:00 PM Pacific Time (PT).

Orders placed after 5:00 PM PT, on weekends, or on public holidays will be processed on the next business day.

2. Shipping Time (Transit)

Transit Time: 4–6 Business Days (Monday to Friday).

Shipping Carrier: We may use reliable shipping carriers to ensure safe and timely delivery.

Total Estimated Delivery Time: 5–8 Business Days.

Delivery times are estimates and may vary due to carrier delays, weather conditions, holidays, or other circumstances beyond our control.

3. Order Tracking

We provide tracking information for shipped orders.

Once your order has been dispatched, you will receive an email confirmation containing your tracking number.

You can use this tracking number to monitor your shipment from dispatch to delivery.

4. Duties and Taxes

For orders shipped within the United States, no international import duties apply.

Any applicable sales taxes will be displayed during checkout according to your order and delivery location.

5. Lost or Delayed Packages

If your package is significantly delayed beyond the estimated delivery timeframe, please contact our customer support team.

We will work with the appropriate shipping carrier to help locate your package and resolve the issue.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information during checkout.

If you notice an error in your shipping address, please contact our support team as soon as possible.

We will try to assist with corrections before shipment, but address changes cannot be guaranteed once an order has been dispatched.

7. Contact Us

If you have any questions about shipping, delivery times, or the status of your order, please contact us.

Email: Support@muscatinemalls.com

Phone: +1 254 320 7599

8. Business Information

Business Name: Muscatine Malls

Website: https://muscatinemalls.com/

Business Phone: +1 254 320 7599

Email: Support@muscatinemalls.com

Business Address: 1903 Park Ave, Muscatine, IA 52761, United States